Tony Mrsich, founder and principal of High Techniques Partnership, has seen the good, bad, and ugly of training through his extensive international experience with technical training, sales training, and curriculum development. He provides training for hot topics such as cloud computing, network solutions, telesales, and security. Tony provides training to a wide variety of target audiences, including technical/sales employees, channel partners, and retail/service staff members. Previous clients include Nebula, Apple Inc., Cisco, VMware, AT&T, and PayPal. With his Moon in Leo (nod to his home in the SF Bay Area), Tony embraces and is energized by instructor-led training (ILT) environments. He has a keen ability to develop seminars, eLearning, certification testing, ILT, and other deliverables. His B.A. in economics frames Tony's understanding of training as a corporate investment with the expectation of improved productivity. Tony works to maximize the value of the customer experience for all involved. Recently, Tony has presented “The Five Elements of Exceptional Training” at conferences and to clients around the U.S.  Some information about this presentation is given below.

Please contact us if you would like to receive a slide deck of the "The Five Elements of Exceptional Training."

The Five Elements of Exceptional Training

An excellent customer experience must flow organically from the company's goals to the customer. When we attempt to create a positive customer experience through a training program, we must be careful not to define "the customer" too narrowly. Your customers may include sales force members, technical support teams, and channel partners, as well as those who purchase your goods or services. Your content, delivery method, language, and timing must be properly crafted for all your customers.

In this session, Tony uses his experiences with a Fortune 100 company, an online subscription learning service, and a start-up to demonstrate how various training programs have created customer experiences that benefit the company and all its customers.